MINE is new sales and servicing online channel for social networks. MINE as Personal Assistant Bot is scanning user's current geographical location and content on his/her online profiles i.e. Facebook, Google. MINE combines this actual customer life-cycle information and his preferences with relevant propositions of merchants. MINE use human-language-like chat for interactive delivery of sales or servicing message to specific customer using Facebook messenger or Google Talk. MINE is capable to handle ad’hoc request of user in interactive way of Question & Answer dialogue using advance text content recognition and knowledge database.

• Online generation still shops in brick and mortal stores - New internet generation lives and communicates on social networks using mobile phone. Quick decision making makes it hard to reach the moment of truth / buying decision making on right time, right place. Current location and immediate call to action is critical success factor for closing deal
• Preapproved offers and loyalty schemes - Time limited offers for advantageous personalized cross-sell / up-sell for individual customer. Mix of various kind of proposition delivers extra value and loyalty what is becoming no longer possible via boring conventional channels
• Interactive customer care - Individual discussion as a way of customer care in case of need. Instant answer and constant response quality of service. Releasing capacity of call center / points of sales, self-learning FAQs system respecting real customer needs